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Telehealth & COVID-19 FAQs

Dear Sendan Families:

In this challenging time we know that some clients need us more than ever. We are committed to: continuity of care for our clients, the safety and wellbeing of our clients, families and staff, and the safety and wellbeing of our community as a whole.

We are moving appointments to telepractice whenever possible and clinically appropriate.

As you can imagine, we are getting a high volume of phone calls in the Front Office right now. We have compiled the most commonly answered questions (and answers) here. If your question can be answered from this information, please don’t call as that keeps phone lines open for urgent clinical issues.

Addresses for telehealth appointments:

Grace Miller-Tran http://doxy.me/gmillertran
Dr. Sara White https://doxy.me/drsarawhite
Cindy Palmer https://doxy.me/CindyPalmer
Dr. Harle https://doxy.me/drjimharle
Kirstyn Everson https://doxy.me/iyckirstyn
Scott Allen https://doxy.me/scottallen
Kacey Alleman Bradt https://doxy.me/kallemanbradt
Jennifer Gruenert https://doxy.me/jennifergruenert
Dr. Jessica Norman-Wells https://doxy.me/drnormanwells

Is Sendan Center open?

The front office is staffed and all providers are still holding their regular sessions, either in person or via telehealth. If you are unable to reach the front office, please leave a message and we will return your call as soon as possible.

Is my provider still seeing patients?

All of our providers are still holding their regular sessions, either in person or via telehealth.

Will I be notified if something changes?

You will be notified of any changes to scheduling as soon as possible.  We will make every effort to reach you well in advance of your scheduled appointment. Please make sure to notify us if your contact information has changed. Please note that a call regarding your appointment may come from a blocked or unknown number.  Make sure you to check your messages in advance of your scheduled appointments.

What is telehealth?

Telehealth allows you to attend your appointment with your provider over a private video connection rather than meeting face to face. 

Is telehealth covered by my insurance?

Under normal circumstances, telehealth is not covered by all plans. During this time however, Insurance companies are required to cover telehealth visits as they would a face to face meeting.

Will I be able to get prescription refills without my provider seeing me in person?

Under normal circumstances, it is important that your provider is able to see you in person, but during this crisis they may be able to make an exception, if clinically appropriate, and refill your prescription after a telehealth appointment.

How do I check in for my telehealth visit?

You will need either a computer or telephone with camera and microphone access to attend a telehealth session. Please allow yourself several minutes before your appointment to ensure you able to establish and connection and troubleshoot any issues. Open your browser (Chrome or Safari work best ) and type in your provider’s URL (listed below)

Type in your name and click “Check In”
If prompted, click “Enable Camera” and “Enable Microphone”

You will then enter the virtual waiting room. Once there, you do not need to do anything else. Your provider will start the session when they are ready and you will automatically be connected once they initiate the session.

Thank you for your patience and goodwill during this challenging time. We wish you all good health and peace of mind. 

You may find the Telehealth Consent form here..