How to access your telehealth appointments:

Telehealth sessions at Sendan Center are now held through our patient portal: https://valant.io/myio/SendanCenter. For more information about telehealth though the portal, click here.

If you are scheduled for a telehealth appointment and do not have access to your portal account, please contact our office at 360-305-3275 and a member of our staff will do their best to assist you.

If you would like to change an scheduled appointment to telehealth, please reach out to our office at 360-305-3275 as soon as possible. We are not always able to accommodate telehealth appointments and encourage you to plan to attend your appointments in person whenever possible. 

Have a document or form to submit to your provider? You can upload documents through your patient portal account by clicking the envelope icon in the top right corner of your home page to open your secure messages. From there, click “Compose” and choose “Upload a Document” as the recipient. You can add your document as an attachment to your message there.

If you have not yet set up your portal account, you can also upload documents to our secure, third-party document portal through this link: Send a Document

(Please note: this portal is for uploading documents only, and is not a way to communicate directly with your provider. For any urgent messages, please contact the front office at 360-305-3275) 

FAQs

What is telehealth?

Telehealth allows you to attend your appointment with your provider over a private video connection rather than meeting face to face. 

Is telehealth covered by my insurance?

Under normal circumstances, telehealth is not covered by all plans. When the COVID-19 pandemic started in 2020, insurance companies were required to cover telehealth visits as they would a face to face meeting. As of 2026, some insurance companies are starting to be more restrictive about paying for telehealth visits. We always recommend contacting your insurance carrier directly if you have any questions about coverage.

Will I be able to get prescription refills without my provider seeing me in person?

In most cases, your physician will need to see you in person in order to refill your prescriptions.

How do I check in for my telehealth visit?

You will need either a computer or telephone with camera and microphone access to attend a telehealth session. Please allow yourself several minutes before your appointment to ensure you able to establish and connection and troubleshoot any issues.

1. Open your browser (Chrome or Microsoft Edge) and go to the patient portal: https://valant.io/myio/SendanCenter
2. On the home page of your portal, look for today’s appointment under “Upcoming Appointments.” If you have scheduled this in advance as a telehealth appointment, you should see a green camera icon in the corner of the appointment block.
3.  When you are ready to join the appointment, click the button that says “Join”

If you are having any trouble accessing your portal account or joining your telehealth session, please call out front office at 360-305-3275, ext. 4, and our staff will help troubleshoot and will let your provider know that you are trying to join the session. 

You may find the Telehealth Consent form here.