Billing Questions
Please contact our billing office at 360-305-3275 ext. 3 with all questions about your billing statement, balance, insurance, or authorizations.
Need to update your account with a new insurance plan?
If you have set up your patient portal account, you can update your insurance information through the portal here: MYIO Patient Portal
If you don’t have a portal account set up, you can contact our billing team at 360-305-3275, ext. 3 to provide insurance information. You can also fill out a form to submit your new insurance information to us online through this link: Client Insurance Update Form
Insurance Information
If you have one of the following insurances, we are considered an in-network provider and will bill your insurance directly for psychiatry, psychotherapy, and ABA services.
Please note that we are unable to bill insurance for Learning Services or Executive Functioning Coaching.
- Premera
- LifeWise
- Regence
- HMA
- Uniform
- Kaiser Permanente
- Aetna (including Moda Health plans through Aetna Administrators)
- Blue Cross Blue Shield (some plans are not in-network)
- Molina – therapy services only
If you have any other insurance, then you are responsible for full payment at the time of service. At the end of each visit, we will provide a visit statement that you may submit to your insurance company, and we recommend calling your insurance to see if they can reimburse you directly.
Prior to your first appointment, please call your insurance company to make sure you understand what your insurance plan will cover and what charges will be your responsibility.
Helpful questions to ask your insurance company:
- Do I have mental and behavioral health benefits?
- What is my deductible, and has it been met yet this year?
- Am I responsible for a copay or co-insurance fee when I see a mental health provider?
- Does my plan have any limits on the number of mental/behavioral health sessions I can have per year?
- How much does my plan cover for an ‘out of network’ provider?
- Is approval required from my primary care doctor?
Handout (opens in new tab): Understanding Your Insurance
Self Pay Information
If we are unable to bill your insurance, you will need to pay in full for services at the time of service and we will give you a statement that you can submit to your insurance company for reimbursement. Out-of-pocket costs may vary depending on the length and content of each appointment, but listed below are some examples of potential anticipated out-of-pocket costs:
| Therapy Services | Self Pay Rates | Psychiatry Services | Self Pay Rates | |
| Initial intake session | $180 | Initial intake appointment |
$330 |
|
| 53+ minute session | $150 | 50 minute appointment | $250 | |
| 38-52 minute session | $120 | 25 minute appointment | $165 | |
| Parent-only session | $150 | Parent-only appointment | $250 | |
| No-show/late cancellation fee | $100 | No-show/late cancellation fee | $165-$250 |